Telephone Answering Service
Discover the perfect solution for busy start-ups, dynamic SMEs, ambitious entrepreneurs, and savvy freelancers with our unbeatably affordable Telephone Answering Service. In the fast-paced world of business, time is money, and we understand that you can't always be tied to the phone.
With our dedicated team of expert call agents, your incoming calls are greeted promptly and professionally, ensuring every interaction reflects the utmost professionalism. Our agents seamlessly integrate with your business, presenting themselves as an integral part of your reception team.
Never miss a crucial call again! Our Telephone Answering Service ensures that you stay seamlessly connected with your valued clients, providing unparalleled support, and guaranteeing that every opportunity is seized. Don't let missed calls hinder your success; trust in our service to keep you ahead of the game.
Who it’s for
Startups, freelancers, entrepreneurs and SMEs
Business owners who cannot always get to the phone
Companies that want to save money on hiring a receptionist
Key features
Your own London, Edinburgh, or Ipswich telephone number
Calls answered professionally in your company name
Unlimited phone calls and messages taken
Sales call filtering
No hidden costs
How it works
Complete your order, provide KYC documents and your line will be set up within 1 hour
Our friendly and professional staff will answer calls in your company name
Contact details and a brief message will be taken and sent to your online account, email address and via MYCO app
Never miss a call or opportunity again!
Frequently Asked Questions
- Do you charge per call answered?
- No, we don’t. We offer unlimited inbound calls, all included in your monthly package price.
- I already have a number and want to keep it. Can I set up call diversion to the number you provide?
- Yes, you can. Simply contact your current phone provider and ask them to set up a call diversion to the number we allocate to you
- What details are requested from callers as standard?
-
For all packages, we capture the following details by default: the caller’s name, phone number, email address (if requested), and the reason for the call.
If additional (personalised) data capture is required, this option is available with our Silver and Gold packages.
- Do you offer call forwarding?
- Yes, call forwarding is included in our Gold Package, which allows forwarding to up to four UK numbers. The package includes 60 minutes ready to use, with additional minutes charged at 55p per minute thereafter.
- What happens if I use more than 60 minutes for call transfers?
- If your monthly allowance is used before the next billing cycle, any additional minutes will be invoiced at a rate of 55p per minute thereafter.
- What happens to my line when you are closed?
- For all packages, callers will hear an out-of-hours message. With the Gold Package, callers can leave a voicemail, which is then emailed to you for follow-up.
- Can I make changes to my script during my service?
- Yes, you can request minor changes at no additional cost. For larger amendments, an administrative fee will apply.
- How do you filter cold/sales calls?
-
If a call appears to be a sales enquiry - for example, someone from an energy company asking to speak with the person responsible for utilities, our call agents will follow a set screening process (checking whether we are a current customer or if an enquiry has been made, etc.).
For confirmed cold calls, the agent will politely inform the caller that we do not accept sales calls. Messages are not taken for cold calls, allowing you to focus on your genuine enquiries.
- Can you block a caller?
- Blocking is only available for known scam numbers and is decided by us. Please note that blocking a number will prevent that caller from contacting all of our clients, not just you.
- Can you give information to my callers?
- Yes. With our Silver and Gold packages, your script can capture additional data and include extra company information, such as services offered, location, email address, website,
- Do you offer 24/7 call handling?
-
Yes! The basic call handling solution allowing callers to leave a voicemail at any time. You can personalise your message, so callers know which details to provide. Voicemails are emailed to you, enabling you to respond at your earliest convenience.
For a more personalised service, our Gold Package includes live call agent answering during operating hours and voicemail service outside of hours.Both packages ensure you are covered 24/7.
- What is a Front End message?
-
A Front End message is a pre-recorded message that your callers will hear before the line starts to ring.
For example: Thank you for calling MYCO! Please note all calls are recorded for training and monitoring purposes.
Our Bronze Package plays a generic message, while our Silver and Gold Packages let you personalise it with your company name and any additional information you’d like to include.
Discover Our Additional Services
Save £49.99 when you upgrade to a combined package
What do our clients say?
Contact Us
Thank you for visiting our website. Our friendly and hard-working team at The London Office will sort your mail, take your calls and simply be there behind-the-scenes to support your business. We assure you of a professional, reliable and friendly service at all times.
Our support team can be found working on your behalf from 9am to 5.30pm Monday to Friday (excluding UK public holidays).
Please use our contact form to email us or use our details below to telephone, arrange a call back or live chat with our support team.
Get in Touch
We work with businesses, corporations and startups worldwide. How can we help?
Sales
0207 183 4775
09:00 – 17:30 | Monday to Friday
Company Formations
0207 183 2653
09:00 – 17:30 | Monday to Friday
Support
0207 183 5369
09:00 – 17:30 | Monday to Friday
Charity of The Year
This service cannot be added to the 'Virtual Business Plus' service in your cart
This service cannot be added to the 'Virtual Business Address' service in your cart
This service cannot be added to the 'Registered Office & Director Service' service in your cart.
This service cannot be added to the 'Registered Office Service' service in your cart.
Log In To Your Office Support Account
Forgot Your Password?
10% OFF
your first order
By subscribing, you agree to receive marketing emails per our Privacy Policy.
*T&C's apply
Enjoy 10% OFF
Your First Order!
Here's your 10% discount code:
SAVE10
Your discount code will also be sent to your inbox
FREE Limited Company Formation
Do you have a new company that needs incorporating at Companies House? We can incorporate your company free of charge.
(This offer only applies to the company you are ordering for and not a different company)
Include a FREE Limited Company with this order?
London (West End) Office
167-169 Great Portland Street,
5th Floor, London, W1W 5PF
167-169 Great Portland Street, London, W1W 5PF
Situated close to Oxford Street, this is as central as it gets. The perfect Central London address for your business.
Thank you
Your submission has been received
We will be in touch with you very soon!
Enjoy 20% Off
Your First Order
Here's your 20% discount code:
BF20
Your discount code will also be sent to your inbox