Telephone Answering Service
From
£35
Per Month
Never miss another call or opportunity
Focus on Your Business While We Answer Your Calls
Never miss an important call again. Our professional telephone answering service ensures your business is always responsive, even when you’re busy, unavailable, or out of hours.
With flexible monthly plans and clear pricing, MYCO Connect gives you a reliable, scalable solution without the cost of hiring in-house staff. From simple message taking to fully managed call handling, we act as a seamless extension of your team.
Whether you're a startup, growing business, or established company, our UK-based receptionists deliver a consistent, professional experience for every caller - helping you capture more opportunities and build trust from the very first interaction.
Telephone Answering Service
Flexible plans
starting from
£35 +VAT Per Month
Choose Your Telephone Answering Package
Our cost-effective Telephone Answering Service is perfect for busy start-ups, SMEs, entrepreneurs, and freelancers who can’t always get to the phone. Give your business a professional local presence while ensuring every call is handled by one of our friendly UK-based receptionists. Stay connected with your customers, capture more enquiries, and focus on growing your business without worrying about missing that all-important call.
Calls answered in business name
Unlimited inbound calls
Dedicated number
Messages by email
Front end message
Out of hours message
Personalised scripting
Call reporting
Call forwarding (UK numbers only)
Out of hours voicemail to email
Outbound calls for call transfers (60 mins included)*
Promotional prices apply to new clients for the first year only. Plans renew at standard rates.
Who it’s for
Small businesses and startups needing a professional front-of-house
Growing teams without dedicated reception staff
Consultants, freelancers, and remote businesses
Key features
Dedicated call answering in your company name
Flexible packages with clear monthly or annual pricing
Message taking & instant delivery via email/SMS
UK-based professional receptionists
Scalable plans that grow with your business
How it works
Choose your plan - Pick a MYCO Connect package that suits your needs, with simple monthly or annual pricing.
Quick onboarding - We set up your call handling preferences, scripts, and key details.
Calls answered in your name - Our receptionists represent your business professionally at all times.
Messages or actions, instantly - We take messages or transfer calls.
Frequently Asked Questions
- Do you charge per call answered?
- No, we don’t. We offer unlimited inbound calls, all included in your monthly package price.
- I already have a number and want to keep it. Can I set up call diversion to the number you provide?
- Yes, you can. Simply contact your current phone provider and ask them to set up a call diversion to the number we allocate to you
- What details are requested from callers as standard?
-
For all packages, we capture the following details by default: the caller’s name, phone number, email address (if requested), and the reason for the call.
If additional (personalised) data capture is required, this option is available with our Silver and Gold packages.
- Do you offer call forwarding?
- Yes, call forwarding is included in our Gold Package, which allows forwarding to up to four UK numbers. The package includes 60 minutes ready to use, with additional minutes charged at 55p per minute thereafter.
- What happens if I use more than 60 minutes for call transfers?
- If your monthly allowance is used before the next billing cycle, any additional minutes will be invoiced at a rate of 55p per minute thereafter.
- What happens to my line when you are closed?
- For all packages, callers will hear an out-of-hours message. With the Gold Package, callers can leave a voicemail, which is then emailed to you for follow-up.
- Can I make changes to my script during my service?
- Yes, you can request minor changes at no additional cost. For larger amendments, an administrative fee will apply.
- How do you filter cold/sales calls?
-
If a call appears to be a sales enquiry - for example, someone from an energy company asking to speak with the person responsible for utilities, our call agents will follow a set screening process (checking whether we are a current customer or if an enquiry has been made, etc.).
For confirmed cold calls, the agent will politely inform the caller that we do not accept sales calls. Messages are not taken for cold calls, allowing you to focus on your genuine enquiries.
- Can you block a caller?
- Blocking is only available for known scam numbers and is decided by us. Please note that blocking a number will prevent that caller from contacting all of our clients, not just you.
- Can you give information to my callers?
- Yes. With our Silver and Gold packages, your script can capture additional data and include extra company information, such as services offered, location, email address, website,
- Do you offer 24/7 call handling?
-
Yes! The basic call handling solution allowing callers to leave a voicemail at any time. You can personalise your message, so callers know which details to provide. Voicemails are emailed to you, enabling you to respond at your earliest convenience.
For a more personalised service, our Gold Package includes live call agent answering during operating hours and voicemail service outside of hours.Both packages ensure you are covered 24/7.
- What is a Front End message?
-
A Front End message is a pre-recorded message that your callers will hear before the line starts to ring.
For example: Thank you for calling MYCO! Please note all calls are recorded for training and monitoring purposes.
Our Bronze Package plays a generic message, while our Silver and Gold Packages let you personalise it with your company name and any additional information you’d like to include.
Discover Our Additional Services
Save £49.99 when you upgrade to a combined package
See what our clients say
Contact Us
Thank you for visiting our website. Our friendly and hard-working team at The London Office will sort your mail, take your calls and simply be there behind-the-scenes to support your business. We assure you of a professional, reliable and friendly service at all times.
Our support team can be found working on your behalf from 9am to 5.30pm Monday to Friday (excluding UK public holidays).
Please use our contact form to email us or use our details below to telephone, arrange a call back or live chat with our support team.
Get in Touch
We work with businesses, corporations and startups worldwide. How can we help?
Sales
020 7183 4775
09:00 – 17:30 | Monday to Friday
Company Formations
020 7183 2653
09:00 – 17:30 | Monday to Friday
Support
020 7183 5369
09:00 – 17:30 | Monday to Friday
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London (West End) Office
167-169 Great Portland Street,
5th Floor, London, W1W 5PF
167-169 Great Portland Street, London, W1W 5PF
Situated close to Oxford Street, this is as central as it gets. The perfect Central London address for your business.
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