Frequently Asked Questions | The London Office
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Frequently Asked Questions

Read our FAQ's to see the answers to popular questions that we are asked

Which service do I need?

Our individual service pages are designed to explain exactly what each service offers and how it can support your business. We appreciate that some terms may be new or unclear, particularly if this is your first time using these types of services.
That’s why our experienced team at The London Office is always on hand to guide you step by step and answer any questions along the way.

What ID do I need to provide and how do I upload it?

All Officers (including Corporate Officers, except Secretaries), the account holder, and the payment cardholder (if different from the account holder) must provide one Government-Issued Photo ID and one Proof of Address.
ID verification is handled securely via valid8me.com, and new clients will receive an email with instructions after signing up.
For more information, visit our ID Requirements page.

How soon can I start using my virtual office address?

As soon as your Know Your Customer (KYC) documents are submitted and verified, you're good to go!

Unsure which service you need?

What type of mail do you need to receive?

Official mail is what limited companies receive from Companies House and HM Revenue & Customs but can also include mail from HM Courts & Tribunals and the Intellectual Property Office.

Official mail only

Business mail is any mail sent to your company not from a government body. This is usually mail from banks but also includes mail from clients and suppliers, etc.

Business mail only

Official & Business mail

You need to buy

Registered Office Address

Registered Office Address
+
Director Service Address

Virtual Business Address

Virtual Business Plus

What is a Postal Deposit?

For all services that include receiving business mail, we require a £20 postal deposit to cover the cost of forwarding your business mail on to you.

A £0.50p fee applies for each item of official and business mail forwarded to you, in addition to the standard postal charges.

Once your postal deposit runs out, you are required to top it up. We send you a reminder when your postal deposit falls below £5.00

Answers to your Meeting Room questions

Where are your meeting rooms for hire? How do I book? What are your prices? What time are your meeting rooms available? What is your cancellation policy?

View FAQs

What do our clients say?

Contact Us

Thank you for visiting our website. Our friendly and hard-working team at The London Office will sort your mail, take your calls and simply be there behind-the-scenes to support your business. We assure you of a professional, reliable and friendly service at all times.

Our support team can be found working on your behalf from 9am to 5.30pm Monday to Friday (excluding UK public holidays).

Please use our contact form to email us or use our details below to telephone, arrange a call back or live chat with our support team.

Get in Touch

We work with businesses, corporations and startups worldwide. How can we help?

Speak to one of our friendly team members

Sales

0207 183 4775

09:00 – 17:30 | Monday to Friday

Company Formations

0207 183 2653

09:00 – 17:30 | Monday to Friday

Support

0207 183 5369

09:00 – 17:30 | Monday to Friday

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