Frequently Asked Questions | The London Office
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Frequently Asked Questions

Read our FAQ's to see the answers to popular questions that we are asked

Which service do I need?

Each of our individual service and combined package pages explain in detail what each is for and how they work. While we try simplifying our services as much as possible, we realise some terms can seem confusing – especially if you are just starting out.
Our friendly and knowledgeable team at The London Office are happy to help walk you through the order process and answer any questions or queries you have about any of our services.

What ID do I need to provide and how do I upload it?

All Officers (including Corporate Officers, except Secretaries), the account holder, and the payment cardholder (if different from the account holder) must provide one Government-Issued Photo ID and one Proof of Address.
ID verification is handled securely via valid8me.com, and new clients will receive an email with instructions after signing up.
For more information, visit our ID Requirements page.

How soon can I start using my virtual office address?

As soon as your Know Your Customer (KYC) documents are submitted and verified, you're good to go!

Registered Office Address
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Director Service Address
View FAQs
Virtual Business Address
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Telephone Answering Service
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Unsure which service you need?

What type of mail do you need to receive?

Official mail is what limited companies receive from Companies House and HM Revenue & Customs but can also include mail from HM Courts & Tribunals and the Intellectual Property Office.

Official mail only

Business mail is any mail sent to your company not from a government body. This is usually mail from banks but also includes mail from clients and suppliers, etc.

Business mail only

Official & Business mail

You need to buy

Registered Office Address

Registered Office Address
+
Director Service Address

Virtual Business Address

Virtual Business Address
+
Telephone Answering Service

Virtual Business Plus

Virtual Business Plus
+
Telephone Answering Service

Virtual Business Plus
+
Legal Document Pack

What is a Postal Deposit?

For all services that include receiving business mail, we require a £20 postal deposit to cover the cost of forwarding your business mail on to you.

A £0.50p fee applies for each item of official and business mail forwarded to you, in addition to the standard postal charges.

Once your postal deposit runs out, you are required to top it up. We send you a reminder when your postal deposit falls below £5.00

Answers to your Meeting Room questions

Where are your meeting rooms for hire? How do I book? What are your prices? What time are your meeting rooms available? What is your cancellation policy?

View FAQs
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Contact Us

Thank you for visiting our website. Our friendly and hard-working team at The London Office will sort your mail, take your calls and simply be there behind-the-scenes to support your business. We assure you of a professional, reliable and friendly service at all times.

Our support team can be found working on your behalf from 9am to 5.30pm Monday to Friday (excluding UK public holidays).

Please use our contact form to email us or use our details below to telephone, arrange a call back or live chat with our support team.

Get in Touch

We work with businesses, corporations and startups worldwide. How can we help?

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Speak to one of our friendly team members

Sales

0207 183 4775

09:00 – 17:30 | Monday to Friday

Company Formations

0207 183 2653

09:00 – 17:30 | Monday to Friday

Support

0207 183 5369

09:00 – 17:30 | Monday to Friday

Our Company

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Our Services

Registered Office Address Director Service Address Virtual Business Address Virtual Business Plus

Additional Services

Telephone Answering Service Company Formations Meeting Rooms Ready Made Companies

Our Websites

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Contact Us

85 Great Portland St
First Floor
London
W1W 7LT
United Kingdom

+44 (0) 207 183 3787

contact@thelondonoffice.com

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© Registered Office (UK) Ltd, All Rights Reserved. Trading as The London Office | VAT No: GB263877953 | Company No: 09347868

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Do you have a new company that needs incorporating at Companies House? We can incorporate your company free of charge.

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London (West End) Office

85 Great Portland Street,
London, W1W 7LT

London (West End) Office

167-169 Great Portland Street,
5th Floor, London, W1W 5PF

London (City) Office

63-66 Hatton Garden,
London, EC1N 8LE

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London (Strand) Offices

7 Bell Yard,
London, WC2A 2JR

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Edinburgh (New Town) Office

64A Cumberland Street,
Edinburgh, EH3 6RE

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Edinburgh (Central) Office

5 South Charlotte Street,
Edinburgh, EH2 4AN

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Ipswich (Central)

10 Queen Street
Ipswich, IP1 1SS

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Ipswich (Head Office)

50 Princes Street
Ipswich, Suffolk, IP1 1RJ

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Please fill out this form and we will call you back during working hours, Mon-Fri 9am-5.30pm.

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7 Bell Yard, London, WC2A 2JR

Located close to Covent Garden. This address is ideal for presenting a professional image for your business.

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85 Great Portland Street, London, W1W 7LT

Situated close to Oxford Street, this is as central as it gets. The perfect Central London address for your business.

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167-169 Great Portland Street, London, W1W 5PF

Situated close to Oxford Street, this is as central as it gets. The perfect Central London address for your business.

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