Frequently Asked Questions | The London Office
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Frequently Asked Questions

Read our FAQ's to see the answers to popular questions that we are asked

COVID - 19 Update

From Monday 12th October 2020, we are suspending all meeting room hire. All our other services, including telephone answering and mail forwarding will resume as normal.

COVID-19 – Business Support

We cannot provide advice for businesses affected by COVID-19. Please contact government Business Support for official advice.
If you have a physical business property and would like information regarding business rates relief schemes, you may be able to get business rates relief from your local council to reduce your bill. Please visit gov.uk

COVID-19 – Why haven’t I received my mail?

Due to the current issues surrounding COVID-19, there may be minor delays in receiving your post, especially with post coming from abroad. Our staff are now back in the office and working hard to fulfil all post forwarding services.
If you would like us to open and scan your mail, please email us at post@thelondonoffice.com. Alternatively, login to your account and update your mailing preferences.

COVID-19 – Can I still use your meeting rooms and business lounge?

To ensure the safety of our clients and staff, we have suspended the use of our meeting rooms and business lounge until June 21st 2021. All our other services remain fully operational.

Which service do I need?

Each of our individual service and combined package pages explain in detail what each is for and how they work. While we try simplifying our services as much as possible, we realise some terms can seem confusing – especially if you are just starting out.
Our friendly and knowledgeable team at The London Office are happy to help walk you through the order process and answer any questions or queries you have about any of our services.

What ID do I need to provide and where do I upload it?

You are required to supply proof of your ID (passport, driving licence photocard, government-issued ID card, HM Forces ID card, valid Student card, employment ID card, disabled driver blue badge) and proof of address (utility bill, bank statement, mortgage statement, HMRC Notice of Coding) within seven days.
You will be shown where to upload your ID once your order is complete.

How long does company formation take?

Once you complete the form on your account, we submit this to Companies House after we have reviewed your submission. If this is submitted during business hours, it may take up to 24 hours for your company to be formed. However, it could take longer.

Registered Office Address
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Director Service Address
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Virtual Business Address
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Telephone Answering Service
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Unsure which service you need?

What type of mail do you need to receive?

Official mail is what limited companies receive from Companies House and HM Revenue & Customs but can also include mail from HM Courts & Tribunals and the Intellectual Property Office.

Official mail only

Business mail is any mail sent to your company not from a government body. This is usually mail from banks but also includes mail from clients and suppliers, etc.

Business mail only

Official & Business mail

You need to buy

Registered Office Address

Registered Office Address
+
Director Service Address

Virtual Business Address

Virtual Business Address
+
Telephone Answering Service

Virtual Business Plus

Virtual Business Plus
+
Telephone Answering Service

Virtual Business Plus
+
Legal Document Pack

Virtual Business Plus
+
Website & Email Hosting

What is a Postal Deposit?

For all services that include receiving business mail, we require a £20 postal deposit to cover the cost of forwarding your business mail on to you.

When you opt for mail forwarding, your business mail is charged at £0.20p per letter (plus the cost of forwarding)

Once your postal deposit runs out, you are required to top it up. We send you a reminder when your postal deposit falls below £5.00

Answers to your Meeting Room questions

Where are your meeting rooms for hire? How do I book? What are your prices? What time are your meeting rooms available? What is your cancellation policy?

View FAQs
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Contact Us

Thank you for visiting our website. Our friendly and hard-working team at The London Office will sort your mail, take your calls and simply be there behind-the-scenes to support your business. We assure you of a professional, reliable and friendly service at all times.

Our support team can be found working on your behalf from 9am to 5.30pm Monday to Friday (excluding UK public holidays).

Please use our contact form to email us or use our details below to telephone, arrange a call back or live chat with our support team.

Get in Touch

We work with businesses, corporations and startups worldwide. How can we help?

Live Chat Arrange a Call Back

Speak to one of our friendly team members

Sales

020 7183 3787

09:00 – 17:30 | Monday to Friday

Company Formations

020 7183 2653

09:00 – 17:30 | Monday to Friday

Support

020 7183 5369

09:00 – 17:30 | Monday to Friday

The London Office is a UK-based, behind-the-scenes business to business service provider specialising in Registered Office Address, Director Service Address, Business Address, Company Formations and Telephone Answering services with cost-effective packages and customer service at its core.

Our Services

Registered Office Address Director Service Address Virtual Business Address Virtual Business Plus

Additional Services

Telephone Answering Service Free Limited Company Formation Meeting Rooms

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Contact Us

Our Registered Address:
85 Great Portland St
First Floor
London
W1W 7LT
United Kingdom

© 2021 The London Office, All Rights Reserved. A division of Registered Office (UK) Ltd | VAT No: GB263877953 | Company No: 09347868

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(This offer only applies to the company you are ordering for and not a different company)

London (West End) Office

85 Great Portland Street,
London, W1W 7LT

London (West End) Office

167-169 Great Portland Street,
5th Floor, London, W1W 5PF

London (City) Office

63-66 Hatton Garden,
London, EC1N 8LE

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London (Strand) Office

7 Bell Yard,
London, WC2A 2JR

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Edinburgh (New Town) Office

64A Cumberland Street,
Edinburgh, EH3 6RE

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Edinburgh (Central) Office

101 Rose Street South Lane,
Edinburgh, EH2 3JG

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Ipswich (Central)

10 Queen Street
Ipswich, IP1 1SS

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Ipswich (Head Office)

50 Princes Street
Ipswich, Suffolk, IP1 1RJ

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Bell Yard, Strand, WC2

Located close to Covent Garden. This address is ideal for presenting a professional image for your business.

7 Bell Yard, London, WC2A 2JR

Close

Great Portland Street, W1

Situated close to Oxford Street, this is as central as it gets. The perfect Central London address for your business.

85 Great Portland Street, London, W1W 7LT

Close

167-169 Great Portland Street, W1

Situated close to Oxford Street, this is as central as it gets. The perfect Central London address for your business.

167-169 Great Portland Street, London, W1W 5PF

COVID-19 & The London Office

With staff and client safety as our absolute priority, our meeting room hire is suspended until June 21st 2021.

All our other services remain completely operational; all mail is being processed daily and every call is being answered. Please read more about how COVID-19 may affect your mail forwarding times here.

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