Want 10% off your first order? Click here

Live Chat

Frequently Asked Questions

Quickly find out if we've already addressed your query

Which service do I need?

Each of our individual service and combined package pages explain in detail what each is for and how they work. While we try simplifying our services as much as possible, we realise some terms can seem confusing – especially if you are just starting out.
Our friendly and knowledgeable team at MYCO Works are happy to help walk you through the order process and answer any questions or queries you have about any of our services.

What ID do I need to provide and where do I upload it?

You are required to supply proof of your identity (passport, driving licence photocard, government-issued ID card, HM Forces ID card, valid Student card, employment ID card, disabled driver blue badge) and proof of address (utility bill, bank statement, mortgage statement, council tax bill) within seven days of purchase.
You will be shown where to upload your ID once your order is complete.

How long does company formation take?

Once you complete the form on your account, we submit this to Companies House after we have reviewed your submission. If this is submitted during business hours, it may take up to 24 hours for your company to be formed. However, it could take longer.

The frequency at which mail is forwarded or scanned and emailed is up to you. Most of our Virtual Business Address clients choose to have their mail forwarded daily; however, you can choose to have it forwarded daily, weekly or monthly.
By default, your account will be set up for us to forward your received business mail daily. If you prefer a different frequency or would like your mail scanned and emailed to you, simply let us know and we will update your account.
Yes. All we ask is that you let us know when you are coming in so we can ensure your mail is ready for collection. Mail collection is not available from our 63-66 Hatton Garden (London) office.
The cost of forwarding business mail to you by 1st Class mail is £0.20p per item + postal charges. We do not get proof of postage for mail.
You are required to supply proof of your ID (passport, driving licence photocard, government-issued ID card, HM Forces ID card, valid Student card, employment ID card, disabled driver blue badge) and proof of address (utility bill, bank statement, mortgage statement, HMRC Notice of Coding) within seven days.You will be shown where to upload your ID once your order is complete.
Simply select the required package, complete the order form, and make the payment online using Worldpay. Once we have your order, your account will be active and ready to use. As soon as you have submitted your order, check your emails, as you will receive an automatic email confirming your order and the correct address to use.
No, unfortunately our virtual office locations are not eligible for a 'Google My Business' profile on Google. However, other smaller online business directories might allow our locations to be used.
We accept 1-2 parcels a month, no bigger than a standard shoebox (approx. 35cm x 25cm x 13cm) and no heavier than 2KG at 167-169 Great Portland Street, 85 Great Portland Street and 7 Bell Yard (London), 50 Princes Street (Ipswich) and 64a Cumberland Street (Edinburgh). Parcels larger than a standard shoebox size will not be accepted. Parcels are NOT accepted at 63-66 Hatton Garden (London), 10 Queen Street (Ipswich) or 101 Rose Street South Lane (Edinburgh). Parcel Forwarding Fee is £5 each + postal charges.
You can choose either a London (0203), Edinburgh (0131) or Ipswich (01473) phone number which you can either use as your own number or you can divert calls to it when you are busy. When your number is called, we answer it in your company name. We then let the caller know that the extension is busy, you are in a meeting or calls are going to voicemail (or anything else as instructed by you). We will take a message and their contact information, which are all immediately uploaded to your online admin account and sent to you by email and via the MYCO smartphone app.
Our Telephone Answering Service operates between 9am-5.30pm, Monday to Friday. (excluding bank holidays)
During the working day, we can usually have you up and running within the hour. Orders placed outside working hours will be activated first thing the following day. Please note, this will only be activated once your ID documents have been received and accepted.
We are adding a call forwarding service soon. We can let you know when this new service becomes available.
You are required to supply proof of your ID (passport, driving licence photocard, government-issued ID card, HM Forces ID card, valid Student card, employment ID card, disabled driver blue badge) and proof of address (utility bill, bank statement, mortgage statement, HMRC Notice of Coding) within seven days. You will be shown where to upload your ID once your order is complete.
No, we do not automatically renew any of our services. We send a renewal email approx. a month before an annual renewal is due. These are followed by several reminders if action has not been taken.
Simply select the required package, complete the order form, and make the payment online. Once we have your order, your account will be active and ready to use. As soon as you have submitted your order, check your emails, as you will receive an automatic email confirming your order and the correct address to use.
Once you complete the form on your account, we submit this to Companies House after we have reviewed your submission. If this is submitted during business hours, it may take up to 24 hours for your company to be formed. However, it could take longer.
No, we only incorporate LTD or LIMITED companies. However, you may still use our choice of prestigious addresses for any other company type, including LLP, LLC or CIC.
A PSC is a 'Person with Significant Control’. It is a mandatory requirement for all companies to have a PSC.
No, a company secretary is optional.
After your company is formed, you will receive four documents, including a Certificate of Incorporation, Memorandum of Association, Articles of Association and First Board Minutes. If you'd like a Share Certificate, this can be requested upon company formation.
No, your residential address is only required for admin purposes but does not appear on the public register, unless you choose to use your residential address elsewhere on the form.
A Certificate of Good Standing is an official document that confirms a company has met all its filing obligations with Companies House, such as the confirmation statement and annual accounts. The purpose of the Certificate of Good Standing is to demonstrate (to potential customers, partners, and investors) that a company is fully operational, compliant, and legitimate.
Financial institutions often will require a certificate of good standing before a business bank account can be opened. Also, a business wishing to register in another country as a foreign corporation will, upon registration, must provide that country with a copy of a certificate of good standing from its home jurisdiction.
Yes - our apostilled documents service will provide you with a certificate that proves your company documents are genuine. Your documents will be legalised by attaching a stamped official certificate (an ‘apostille’) to them.
Apostilled documents are normally required by non-UK residents who have opened a UK limited company and are required to provide Apostilled documents in another country.
If you prefer to change the company name to one of your own choices, you can do so by purchasing the Company Name Change Service with us or doing this via Companies House.
Only the account holder for the company. This is to ensure that we comply with Anti-Money Laundering (AML) regulations and “Know Your Customer” requirements. We are unable to make the transfer until this information is provided.
All of our Ready-Made company purchases include one-year free Registered Office & Director Service Address, which allows you to receive statutory mail from Companies House and HMRC. If you’d also like to receive business mail for your company, you can add this via your account for an additional fee.

Unsure which virtual business address package you need?

Use our handy flow diagram to quickly discover which of our packages best
suits your business requirements.

What type of mail do you need to receive?

?

Official mail only

?

Business mail only

Official & Business mail

You need to buy

Registered Office Address

Virtual Business Address

Virtual Business Plus

Registered Office Address + Director Service Address

Virtual Business Address + Telephone Answering Service

Virtual Business Plus + Telephone Answering Service

Virtual Business Plus + Legal Document Pack

Virtual Business Plus + Website & Email Hosting

Why is a Postal Deposit required?

For all services that include receiving business mail, we require a £20 postal
deposit to cover the cost of forwarding your business mail on to you.

When you opt for mail forwarding, your business mail is charged at £0.20p per letter (plus the cost of forwarding)

Once your postal deposit runs out, you are required to top it up. We send you a reminder when your postal deposit falls below £5.00

Our clients rate us as excellent

© 2022 Registered Office (UK) Ltd, All Rights Reserved. Trading as MYCO Works | VAT No: GB263877953 | Company No: 09347868